Custom Success Manager (Technical)

The Customer Success Manager will play a pivotal role in on-boarding and retention of our customers who are fueling the growth of the company. The following is a compilation of the key responsibilities:

• This role will be responsible for daily customer nurturing, product usage metrics and ultimately customer retention.
• This role will also be responsible for ensuring our products are delivering maximum value to our customers.
• The CSM will engage mid-deployment and will work with them on back-end integration with customers’ e-Commerce stack (using REST API, as an example) and help them run the initial marketing campaigns to realize the benefits of “Social Commerce” with their revenue uptick.
• Position is based in Palo Alto, CA and remote working arrangement is NOT an option.

Skills and Experience

An ideal candidate will be a well-rounded Web professional with a working knowledge of backend services such as REST APIs as well as ability to set up and execute back-end tests via testing tools such as Postman. We will look for the following attributes in a holistic way:

• Bachelor’s degree (or higher) in Computer Science or related fields is preferred.
• At least 2 years of solid relevant experience both on the eCommerce/SaaS industry.
• Must have impeccable oral/written communication and interpersonal skills.

Apply Now

To apply for this role, please send your CV including a cover letter highlighting your unique qualifications to jobs@joinedapp.com.
Local candidates only - Principles only - No agencies please.